Refund and Return Policy

Return and Exchange Policy:

At Carat Chocolate, customer satisfaction is our top priority. If you are dissatisfied with our products or suspect a quality issue, you can return or exchange them in accordance with our policies below:

Damaged or Damaged Products: If you detect any damage or damage to our products, please contact us within 7 days of receiving them. Damaged or damaged products must be returned in their original packaging. After the condition of the returned products is inspected, we may send you a replacement or refund.

Dissatisfaction: If you are dissatisfied with our products, you can request a return within 14 days of receiving them. However, the product must be unused, unopened, and in saleable condition. After the condition of the returned products is inspected, we will refund you.

Product Exchange:

If you wish to request an exchange, please send us your return package with a note stating the product you wish to exchange and your preferred replacement product. There is no additional charge for the exchange.

Refund Process:

After you submit a return or exchange request, the refund will be initiated after we receive your products and inspect their condition. The refund will be made to the original payment method.

Once the refund is processed, you will receive a confirmation email. We appreciate your patience while your return or exchange is processed.

Contact Information:

Customer Service: [Customer Service Number] Email: [Customer Service Email Address] Address: [Company Address]

Notes:

Please do not hesitate to contact our customer service representatives with any questions regarding your return or exchange request. We will be happy to assist you as best we can.

Carat Chocolate reserves the right to change its return or exchange policy without prior notice. Any updates to the policy will be announced on our website or through our communication channels.